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Frequently Asked Questions
Find answers to common questions about our products and services
What types of industrial environments are your routers suitable for?
Our industrial routers are designed to withstand harsh environments including extreme temperatures (-40°C to 75°C), humidity, dust, and vibrations. They are IP65 rated for dust and water resistance, making them suitable for manufacturing plants, energy facilities, transportation systems, and outdoor installations.
Do you offer customization for OEM clients?
Yes, we specialize in providing customized solutions for our OEM partners. We offer hardware modifications, firmware customization, branding options, and specialized software features to meet your specific application requirements. Our engineering team works closely with clients to develop tailored solutions.
What certifications do your products have?
Our products are certified to CE, RoHS, RED, FCC, and PTCRB standards. We also comply with industry-specific certifications for railway (EN 50155), marine (DNV-GL), and automotive applications. All certifications are available upon request.
How do you handle technical support for European clients?
We provide 24/7 technical support for European clients through our regional offices in Germany and France. Support is available in English, German, and French. We offer remote diagnostics, on-site support for critical issues, and a comprehensive knowledge base for self-service troubleshooting.
What is your lead time for custom orders?
Standard lead time for custom orders is 6-8 weeks from order confirmation. For urgent requirements, we offer expedited production options with lead times as short as 2 weeks. We maintain transparent communication throughout the production process and provide regular updates on order status.